IT Process & Service Management

Techbrains offers quality driven and affordable IT Service Management services. We deliver information technology services as per the specific needs of the enterprise with focus on bringing complete benefits to the customers.

Our IT Process & Service Management represents a change from the traditional Services Management to innovative IT Services Management.

Traditional IT Services Management Innovative IT Services Management
Technology Focus Process Focus
Fire fighting Preventive
Reactive Proactive
Users Customers
Centralized Distributed
Isolated Integrated
One-off Repeatable
Informal process Formal process
Internal perspective Business perspective
Operational specific Service orientation